Vendor / Farmer Terms & Conditions

Effective Date: 10-07-2025

Applies To: All registered sellers, vendors, and farmers on Utkarsh Kisan

These terms govern your registration, listing, and use of the Utkarsh Kisan platform as a seller (farmer, vendor, or agricultural producer). By listing your products, you agree to comply with these terms in full.

Utkarsh Kisan acts as a neutral, digital facilitator and reserves the right to monitor, audit, suspend, or terminate any seller account found in violation of these policies.

1. Seller Eligibility & Onboarding

Be a resident of India, aged 18 years or older
Own or operate a farm, agri-business, or have legal rights to trade listed goods
Submit valid KYC documents:

Aadhaar Card / PAN Card
Bank Account details (for payments)
Proof of farmland ownership or vendor registration (if applicable)

Utkarsh Kisan reserves the right to verify all documents before approval.

2. Product Listings

You may list only agricultural or agri-related products that:

Are fresh, authentic, and not prohibited by Indian law
Belong to you or are sourced legally
Contain accurate product name, weight, grade, variety, and pricing
Include correct dispatch timelines and available stock
Are free from adulteration, false claims, or misleading descriptions

Any false or misleading listings will result in immediate suspension.

3. Order Fulfillment & Dispatch

Accept orders promptly as notified via the app or dashboard
Dispatch products within 24–48 business hours
Use clean and secure packaging as per product category
Handover to delivery partner as instructed by Utkarsh Kisan

Failure to dispatch on time may lead to automatic cancellation or penalties.

4. Payment Terms

Sellers will receive payments after successful delivery and no return claims from the buyer.
Payouts are processed within 3–5 business days to your registered bank account.
Platform service charges (commission, if any) will be clearly communicated and deducted before payout.

You are responsible for maintaining valid bank account and GST details (if applicable).

5. Returns, Refunds & Disputes

In case of a return due to damaged, expired, or incorrect products, the seller is liable to bear the cost.
Repeated return cases may lead to review or delisting.
Disputes are resolved by Utkarsh Kisan’s customer support based on evidence and policies.
The seller agrees to accept Utkarsh Kisan’s final resolution in all dispute matters. You may raise counterclaims through the proper in-app support channels.

6. Prohibited Activities

You may not :

List counterfeit or banned agricultural items
Manipulate product ratings or buyer reviews
Communicate directly with buyers outside the platform to bypass commission
Share fake documents or unauthorized inventory
Delay order dispatch intentionally or repeatedly

Violation may result in suspension, withholding of payments, or permanent blacklisting.

7. Seller Conduct & Obligations

Maintain a minimum order acceptance rate as defined by the platform
Update product stock regularly to avoid false availability
Cooperate with support and logistics for any complaints or returns
Maintain professional and honest conduct at all times

8. Platform Rights

Modify or remove any product listing without prior notice
Withhold payments if fraud or dispute is suspected
Audit seller performance periodically
Modify these terms with or without notice, as per business or legal requirements

9. Compliance & Legal Liability

You agree to comply with:

All Indian agriculture and trade laws
FSSAI guidelines (if selling food items)
Tax regulations, GST laws, and digital commerce standards

You are solely responsible for your income tax, GST filings, and any applicable local licensing.

10. Termination

Your seller account may be terminated for:

Breach of platform policies or legal regulations
Fraudulent listings or repeated customer complaints
Refusal to cooperate with platform policies

All dues will be cleared post-verification of pending deliveries and return claims.

11. Contact for Seller Support

For questions, onboarding help, or disputes, reach out to:

Utkarsh Kisan Vendor Desk
Email: info.utkarshkisan@gmail.com
phone: +91-7425 900 711
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST