Shipping & Delivery Policy

Effective Date: 10-07-2025

Applicable To: All orders placed on Utkarsh Kisan (via mobile app or website)

At Utkarsh Kisan, we are committed to ensuring timely, safe, and transparent delivery of all agricultural products ordered through our platform. This policy outlines our approach to shipping timelines, delivery processes, charges, and responsibilities of buyers and sellers.

1. Dispatch Timelines

Orders are typically dispatched by the seller within 24 to 48 business hours of confirmation.
Sellers must ensure that items are packaged properly and dispatched as per the promised timeline.
Certain perishable items may be dispatched the same day or next morning to maintain freshness.

2. Estimated Delivery Time

Estimated Delivery Time
The estimated delivery time is 2 to 5 business days, depending on:

Buyer's delivery location
Seller’s dispatch location
Availability of logistics partner in the delivery area

In some remote or rural locations, delivery may take slightly longer due to accessibility.

3. Delivery Process ( mention as per our system )

Once dispatched, buyers receive:

A tracking link via SMS/email/WhatsApp
Order status updates through the app

Delivery is completed through verified logistics partners, which may include third-party courier services or our in-house logistics.
If the recipient is unavailable, two additional attempts may be made before the order is marked undeliverable.

4. Shipping Charges

Shipping charges, if applicable, are displayed at checkout before payment.
Some products or regions may qualify for free delivery based on order value, product type, or promotional schemes.
In case of cancellation before dispatch, shipping charges are refunded in full.

5. Non-Delivery or Delayed Delivery

If your order is not delivered within the specified time:

You may raise a support request within 72 hours from the expected delivery date.
Utkarsh Kisan will investigate with the seller and logistics provider.
In case of delivery failure due to seller or logistics error, full refund will be issued.

We are not responsible for delays caused by:

Weather disruptions
Lockdowns or government restrictions
Natural disasters or regional unrest

6. Damaged Packages at Delivery

If a package appears damaged, tampered, or open at the time of delivery:

You are advised not to accept the delivery
Immediately notify our support team with photos
If accepted in error, you must raise a complaint within 6 hours of receipt along with photos

Final resolution will be made by Utkarsh Kisan after verifying the complaint and coordinating with all parties.

7. Seller Obligations

All sellers on the platform must:

Use packaging suitable for safe transport, especially for perishable or fragile items
Dispatch only listed and verified items
Ensure accurate weight and labeling
Cooperate with logistics and customer support teams in case of issues

Repeated failure to meet shipping standards may lead to penalties or removal from the platform.

8. Delivery Areas

Currently, Utkarsh Kisan offers delivery across:

Tier 1, 2, and 3 cities
Selected rural areas, based on logistics partner coverage

Users will be notified during checkout if delivery is not available in their pincode
We are actively expanding our delivery zones to serve more rural and semi-urban consumers.

9. Contact for Delivery Support

For order tracking, delay issues, or damaged delivery reports:

Utkarsh Kisan Delivery Support
Email: info.utkarshkisan@gmail.com
phone: +91-7425 900 711
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST