Privacy Policy

Effective Date: 10-07-2025

Applicable To: All Users (Buyers, Sellers, Vendors, Visitors)

At Utkarsh Kisan, we are committed to safeguarding your privacy and ensuring that your personal data is protected under applicable Indian law and international standards. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our mobile application, website, and services.

By using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Voluntarily:

Name, contact number, email address
Address and delivery location
Identification documents (for sellers/farmers)
Bank details or payment account (only for seller payouts)
Any feedback, queries, or content submitted by you

Automatically Collected Information:

Device type, browser, operating system
IP address and location
Usage patterns, page visits, and clicks
App crash reports and logs (for technical diagnostics)

Cookies and Tracking Technologies:

We may use cookies or similar tracking technologies for session management, personalization, and analytics.
You can control cookie preferences in your browser settings.

2. Purpose of Data Collection

Account creation and secure login
Order processing, fulfillment, and delivery coordination
Customer service and support
Sending updates, notifications, and service communications
Improving app and website functionality
Ensuring legal and regulatory compliance
Preventing fraud, unauthorized access, or misuse

Note: We do not sell or rent your personal data to third parties for marketing purposes.

3. Data Sharing and Disclosure

With verified delivery/logistics partners for order fulfillment
With payment processors (Razorpay, UPI) during transactions
With law enforcement or government authorities when legally required
Internally, within Utkarsh Kisan, for service improvement and analytics

All third-party service providers are bound by strict confidentiality agreements and data handling standards.

4. Data Security

We take comprehensive measures to protect your data:

SSL encryption for data transmission
Access control and role-based data access
Secure servers and cloud storage (AWS/Firebase)
Regular security audits and patching

Despite our efforts, no method of transmission over the internet is 100% secure. We encourage users to protect their own login credentials and report any suspicious activity immediately.

5. Data Retention

We retain your personal data only for as long as necessary:

For buyers: until account deletion or inactivity for 24 months
For sellers: as per business compliance, KYC norms, and financial records (up to 7 years)
For transactional data: as required by tax and regulatory authorities

Upon deletion, your personal data will be securely erased or anonymized.

6. Your Rights

As a user, you have the right to:

Access your data
Request correction of inaccurate data
Request deletion of your account and associated data
Withdraw consent (where applicable)
Lodge a complaint with the Data Protection Authority (if applicable)

Requests can be made by writing to: info.utkarshkisan@gmail.com

7. Children's Privacy

Utkarsh Kisan is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided information, please contact us for immediate removal.

8. Cross-Border Data Transfers

While our primary servers are located in India, some technical services may involve cross-border data transfers. These are handled in accordance with international data transfer standards and Indian law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or app notification. Continued use of the platform after such changes implies acceptance of the updated terms.

10. Contact Us

For questions or concerns regarding this Privacy Policy or your data:

Privacy Officer
Utkarsh Kisan
Email: info.utkarshkisan@gmail.com
Phone: +91-7425 900 711
Address: 508, Madhyam Marg, Mansarovar Sector 7, Agarwal Farm, Sector 9, Mansarovar, Jaipur, Rajasthan 302020